Refund policy

Refund policy

Most Blockhouse Apparel products are made to order. Your item is produced after you buy it by one of our third-party production partners, and production usually begins within 1–3 business days of your order.

If an order cannot be fulfilled
We do not hold most items in stock, and fulfillment depends on our production partners. If a production partner cannot fulfill your order — for example, a product, size, color, or material becomes unavailable, a production facility is down, or an item fails quality control — your order cannot be completed. If that happens, we will contact you by email and issue a full refund for every item that cannot be fulfilled. If only part of your order is affected, the rest of your order will still be produced and shipped, and only the unfulfillable items will be refunded. An order is not guaranteed to be fulfilled until it has been produced and shipped.

Damaged, defective, or wrong items
If your order arrives damaged, defective, or is the wrong item, contact us within 30 days of delivery at operations@blockhousedefenseconsulting.com with your order number and a photo of the problem. We will make it right with a replacement or a refund. In most cases you will not need to send the item back — if we do need it returned, we will send you instructions first. Please do not ship anything back without contacting us.

Other returns
Because our products are made to order for you, we cannot accept returns or exchanges for buyer's remorse, or for a size or color you ordered by mistake. Please check the size guides and product details carefully before ordering. If you're unsure about anything before you buy, email us and we'll help.

Limited editions
Limited-edition items are produced in fixed quantities and are final sale, except for damage, defects, or our error, which are covered above.

Refunds
Approved refunds go back to your original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank. Shipping charges are refunded when the return or cancellation is our fault or a production partner's fault.

Cancellations
You can ask to cancel before production begins. Once an item has gone into production it usually cannot be stopped; if we can stop it, we'll refund you in full.